GEM helps guests get answers, request services, discover amenities, and receive helpful links on their phone — while reducing pressure on the front desk and concierge team.
Give guests a simple place to get answers even when the desk is busy or after-hours.
Requests handled
842
Support common questions, directions, amenity requests, recommendations, and next steps.
Upsell interest
14%
Surface interest in dining, spa, upgrades, late checkout, and local experiences.
Languages
20+
Support international guests with clear answers in the language they prefer.
// inside the guest journey
A better answer before the desk.
Guests do not always want to wait in line, call downstairs, or search through an app. GEM gives them a visible place to get help, explore services, and move forward immediately.
What GEM helps with
[✓]Answer common guest questions about dining, amenities, check-in, checkout, parking, and local recommendations.
[✓]Guide guests to spa, restaurant, room service, late checkout, upgrades, and property services.
[✓]Send helpful links, maps, booking pages, phone numbers, or recommendations directly to a guest’s phone.
[✓]Show hotel teams what guests ask for most, so service and revenue opportunities are easier to spot.
Sample hospitality dashboard
Guest Service Overview
Most asked
Late Checkout
Top interest
Dining
Guests helped
842
Guests guided through questions, requests, services, and next steps.
Questions answered
1,106
Common guest questions handled before they reached staff.
Phone sends
394
Links, recommendations, maps, and service details sent to guests.
Upsell interest
14%
Guest interest surfaced in upgrades, dining, amenities, and experiences.
Guest experience
Less waiting
Guests get a clear answer the moment they need it, even when the lobby is busy or the desk is overloaded.
Hotel teams
Less repeated work
Front desk and concierge teams can spend less time answering repeat questions and more time serving high-value requests.
Revenue moments
More captured intent
GEM can surface guest interest in restaurants, spa, upgrades, late checkout, local experiences, and premium services.
// start simple
Start with one lobby console.
Most hospitality teams can begin with one GEM Console in the lobby or guest services area, then expand into spa, restaurant, event, residence, and premium guest areas.