// sports venues
Guide every fan without slowing the crowd.
GEM helps fans find seats, concessions, restrooms, schedules, entrances, premium areas, and event information — while reducing pressure on venue staff during the busiest moments of game day.
Talk to sales View the console
Fan support
Event scale
Help thousands of fans find what they need without adding staff at every corner.
Fans helped
3,774
Support fans through common venue questions, directions, and next-step guidance.
Queue relief
612
Redirect fans toward shorter lines, clearer paths, and faster service options.
Languages
20+
Support local, national, and international fans in the language they prefer.
// inside the venue
A faster answer
for every fan.
Fans often need help at the same time: before kickoff, between innings, during halftime, or right before an event starts. GEM gives them a visible place to get answers without stopping your staff or slowing the crowd.
What GEM helps with
  • [✓]Answer common fan questions about seats, sections, gates, restrooms, concessions, schedules, and event information.
  • [✓]Guide fans to the right entrance, line, section, service area, premium space, or next step.
  • [✓]Send helpful links, maps, mobile ticket help, or directions directly to a fan’s phone.
  • [✓]Point fans toward concessions, merchandise, mobile ordering, upgrades, sponsor activations, and premium experiences.
Sample venue dashboard
Fan Service Overview
Most asked
Sections
Top revenue signal
Concessions
Fans helped
3,774
Fans guided through directions, questions, and event-day next steps.
Questions answered
4,982
Common fan questions handled before they reached venue staff.
Phone sends
1,204
Maps, directions, schedules, offers, and helpful links sent directly to fans.
Revenue prompts
+18%
More fan guidance toward concessions, merch, mobile ordering, and upgrades.
Fan experience
Less confusion
Fans get help faster when they need it most, without wandering, waiting, or stopping multiple staff members.
Venue teams
Less repeated work
Staff can spend less time answering the same basic questions and more time handling safety, service, and premium needs.
Revenue moments
More captured intent
GEM can point fans toward concessions, merchandise, mobile ordering, upgrades, sponsor activations, and event experiences.
// revenue engine
Turn fan intent into stadium revenue.
Every fan walking through the venue has intent — food, drinks, merchandise, upgrades, information, or a better experience. GEM captures that intent in real time and turns it into clear revenue opportunities for teams and stadium operators.
Concessions
Increase per cap
Guide fans to nearby stands, shorter lines, featured items, and mobile ordering so more fans complete a purchase.
Merchandise
Drive store traffic
Point fans to team stores, limited drops, jersey locations, and merch offers directly from the conversation.
Premium experiences
Surface upgrades
Promote suites, lounges, club areas, VIP entrances, and premium experiences when fans ask for better options.
Mobile ordering
Boost adoption
Send ordering links to fans’ phones to reduce wait friction and increase completed food and beverage orders.
Sponsorship
Add visibility
Route fans toward sponsor activations, branded offers, promotional experiences, and partner destinations.
Fan data
Know demand
See what fans ask for, where friction happens, and which revenue moments are being requested most.
// start simple
Start with one concourse console.
Most venues can begin with one GEM Console near a high-traffic entrance, concourse, or premium area, then expand into gates, suites, club spaces, merchandise, and concessions.
Plan a venue rollout